We deliver most items by the next business day. However, the order must contain all of the items required by your insurance carrier, or Medicare, for coverage.
Each prescription medical device has specific rules that determine whether your insurance company, or Medicare, will pay for it. When your physician provides us with all of the required documentation we’re able to deliver your item. If any of the documentation that is required for coverage is missing your order will be delayed.
If you would like to get the current status of your order, please contact us at (800) 977-3002. We’re available to answer status questions during regular business hours.
There are three ways an order can be cancelled:
1. Your doctor has chose to cancel the order
2. You have chosen to cancel the order
3. Your order was previously placed on hold due to missing documentation that was required by Medicare (or insurance company). We’ve requested the additional documents from your physician. However, they were not returned. We generally cancel orders after 10 days if no response to our requests are received.
We deliver Monday – Friday, 8:00 AM to 7:00 PM.
We will call you on the morning of your delivery to confirm a delivery time. If you’re not home when we attempt delivery we’ll leave a door tag. If you receive a door tag, please contact us at your earliest convenience to schedule a re-delivery.
We’re available to take your calls regarding delivery Monday – Friday, 8:30 AM to 5:00 PM.
EQUIPMENT PICK UP
When you no longer need the medical equipment that we delivered, please contact us at (800) 977-3002. We’ll make arrangements to pickup the equipment from its current location.
We pick up equipment during our normal delivery hours of 8:00 AM to 7:00PM, Monday through Friday.