MEMBER SATISFACTION

Members become frustrated when the product they receive is not performing as it should, or if they do not understand its use. Studies show that patients blame their managed care company as well as the DME company when things go wrong. Your ancillary service providers are vitally important to the member’s perception of your health plan. We understand how important member satisfaction is and take many steps to maintain and raise it.

First, our staff receives in depth training on patient training techniques. We utilize a method called “the reverse demonstration”. The delivery is complete only when the patient or their caretaker can demonstrate the safe and proper of their device. We have found this to be the most effective method of patient education.

Within 72 hours of delivery your member will receive a telephone call from our follow up team. We review their product once again and make sure they understand its use. At the same time we inquire as to the overall satisfaction with our company. Any training or service issues found are resolved on the spot. After that, regular follow-up calls occur at varying intervals depending on the device being used.

We provide you with a monthly report of our satisfaction surveys and month over month comparisons.

REDUCING BED DAYS

NETWORK HOLES

Huge warehouse

Virtually everything in stock

Specialty respiratory products

Our facilities include 15,000 square foot of warehouse space housing virtually every DME item. We distribute for all of the major manufacturers including: McKesson, Invacare, Pride, Medela Wound Care, Medline, Cardinal, and many others.

All DME items, all of California

Whether you need a primary vendor to handle all of your DME needs, or a secondary supplier for specific areas – we’re ready. Please contact our managed care group at (800) 977-3002 for more information.

FREE FOR SERVICE

We understand that pricing and cost control are crucial to managed care. Because of our purchasing power, and the technologies we utilize, we’re able to give you top quality service, exceptional products, and a reasonable price.

  • Great Pricing
  • Brand Names
  • Fast Contracting

With your utilization and census information our managed care team will create a custom proposal for your organization.

CAPITED CONTRACT